Terms and Conditions

Terms of use

Animal Evac NZ Trust (“Animal Evac”) owns and operates this website. By using or accessing this website you acknowledge that you have read, understood and agreed to be bound by these terms and conditions. If you do not agree to these Terms and Conditions, please do not use this website.


You place an order with Animal Evac by selecting products and pressing the “Place Order” button on the checkout page. Animal Evac reserves the right to accept or reject an order for any reason including, but not limited to, unavailability of product; an error in the price, image or the product description; or error in your order. Orders are deemed received at the time of successful transmission of the order, and you will thereafter be unable to cancel the order to the extent permitted by law. Orders are deemed accepted upon Animal Evac acknowledging such order or failing to reject such order within 14 days.

Payment and security

You must pay for products purchased on this website at the time of placing an order. All prices are in New Zealand dollars and are inclusive of Goods and Services Tax (GST).

Animal Evac uses Stripe to process your payments. Stripe is  certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. For further detail on how your data is protected with encryption and SSL (Secure Sockets Layer), please refer to this Stripe Security document.

Returns policy

If you find any of our items faulty or not fit-for-purpose, Animal Evac is happy to offer a replacement, repair or refund. Your rights are outlined under the Consumer Guarantees Act.

Items will not be refunded, repaired or replaced if the customer:

  • changes their mind
  • breaks it accidentally or on purpose
  • doesn’t follow care or usage advice, e.g. washing instructions
  • takes it elsewhere to be fixed before returning to Animal Evac.

How to return a product

Please contact us at info@animalevac.nz or the following address to arrange a product return, replacement or refund:

Animal Evac New Zealand
PO Box 216
Wellington 6011
New Zealand


Animal Evac is committed to protecting your privacy. Please see our Privacy Policy for details.

Other terms

Website and content ownership

Animal Evac owns this website and, unless otherwise indicated, owns or is licensed to use all content and other material appearing on the website. The material on this website is protected by copyright under the laws of New Zealand and may not be used without written permission by Animal Evac. No trademark (whether registered or not) that is displayed on this website may be used in any way without the prior written permission of Animal Evac or of the relevant trademark owner.

Downloadable content

Animal Evac cannot guarantee that any data or programme available for download on this website is free of viruses, spyware or malware, and you agree that by downloading material from this website that you assume the risk of any damage to your computer as a result.

Third party content

Where this website contains information from or hyperlinks to websites operated by third parties Animal Evac is not responsible for and does not endorse the content of any such information or websites.

Governing law

Trading on this website is subject to New Zealand law. You agree to be responsible for compliance with applicable local laws if you access this website outside of New Zealand.


Animal Evac provides this website and its contents on an “as is” basis, and to the extent permitted by law makes no representation as to the accuracy, completeness, currency or reliability of the information contained on this website. Again, to the extent permitted by law, Animal Evac will not be liable in contract, tort (including negligence) or otherwise to you for any direct, special, indirect or consequential loss or damage (including loss of profits or loss of data) arising out of or in connection with this website.

Your rights under the New Zealand Fair Trading Act 1986 and/or Consumer Guarantees Act 1993, are not excluded or limited by the above.


These terms and conditions may be revised at any time, with such revisions taking effect immediately upon posting.